How we make this list: we compare pricing pages, product documentation and public user reviews. Ratings come from G2, Capterra or Trustpilot, with the date we checked them.
Key takeaways
- Freshservice and Jira Service Management are the published price mid market swaps, from 19 and 20 dollars per agent per month, against HaloITSM's single tier at roughly 49 to 99 dollars by team size.
- ServiceNow is the step up for enterprises whose service management outgrows the mid market, at enterprise prices and enterprise effort.
- ManageEngine ServiceDesk Plus is the value and on premises answer, from 13 dollars per technician with a free edition for five.
- HaloITSM's pitch is everything included at one price. Judge alternatives on the add on maths: AI copilots, asset packs and extra modules are where rival quotes quietly double.
Quick comparison
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The best alternatives to HaloITSM
#1Jira Service Management
Best for: Teams already living in Atlassian4.3/5 on
G2 (986 reviews, checked Oct 2026)
Visit atlassian.com
Starting price$20 per agent per month
Free planYes
What we like- Jira Service Management plugs the service desk into the tools engineering already uses: incidents link to Jira issues and Confluence pages natively, change and problem management follow the same workflows, and Assets, its CMDB, is included with object allowances per tier. Standard is 20 dollars per agent per month in published pricing, with a genuinely free plan for up to three agents that small teams run in production. For an Atlassian shop, the integration argument is close to decisive.
Watch out for- The Atlassian gravity cuts both ways: outside that ecosystem you are adopting one. Premium tiers near 51 dollars per agent carry the features larger desks want, and Rovo AI usage is credit metered. Asset object limits by tier need modelling at estate scale. Teams wanting a service desk that non technical departments enjoy often find its engineering flavour a friction.
#2Freshservice
Best for: Mid market ITSM that is easy to run4.6/5 on
G2 (1,351 reviews, checked Oct 2026)
Visit freshworks.com
Starting price$19 per agent per month
Free planNo
What we like- Freshservice is the usability pick: modern interface, fast setup, ITIL aligned incident, problem, change and release processes, an asset module with a starter allowance, and Freddy AI features layered in. Starter is 19 dollars per agent per month billed annually, Growth 49 and Pro 99 in its published ladder. Mid sized teams that found legacy ITSM heavy consistently land here and stay.
Watch out for- The ladder is the catch: the Pro tier and the AI Copilot at a further 29 dollars per agent for full capability mean a configured Freshservice quote can pass Halo's all in price quickly. Asset counts beyond the included allowance are a paid line. Deep customisation and on premises deployment are not its offers
- It is cloud only.
Starting priceSee website
Free planNo
What we like- ServiceNow is the ceiling: a platform where ITSM is one application among HR, security, customer service and everything else a global enterprise runs on shared workflows, with configuration depth that absorbs any process an organisation can design. Now Assist AI layers on top as a paid addition. For thousands of agents across countries and departments, it is less a product choice than an operating model, and its ecosystem of implementers is unmatched.
Watch out for- Quote only pricing at enterprise levels, implementations measured in quarters, and a standing need for platform administrators. A mid market team buying ServiceNow to replace HaloITSM is buying a second IT department. The honest comparison is total programme cost, licences, implementation, admin headcount, against the problem you actually have.
#4ManageEngine ServiceDesk Plus
Best for: Value, depth and on premises4.2/5 on
G2 (251 reviews, checked Oct 2026)
Visit manageengine.com
Starting price$13 per technician per month
Free planYes
What we like- ServiceDesk Plus is the depth per dollar champion: incident, problem, change, asset, project and CMDB coverage from 13 dollars per technician per month on cloud Standard, with a free edition for up to five technicians and an on premises deployment option the SaaS rivals cannot match. Regulated organisations that must keep service data in house shortlist it automatically. Its sibling products across ManageEngine cover the AD, endpoint and monitoring work around the desk.
Watch out for- The interface and experience feel a generation older than Freshservice, and configuration depth comes with configuration effort. Asset based pricing components need care in the quote. AI features price on request rather than in the ladder. Support quality reports vary by region and tier.
Starting priceSee website
Free planNo
What we like- TOPdesk, the Dutch veteran, is built for shared service models: IT, facilities, HR and other departments running their service work in one system with strong operator and self service design, used heavily in education, healthcare and the public sector. Its per agent pricing publishes in its home currencies, with current comparisons citing figures in the 51 to 76 range per agent by market. Long customer retention is its quiet credential: organisations stay for a decade.
Watch out for- US market presence and peer community are thinner than its European base. Published prices in dollars vary between sources by currency and tier, hence see website here. Its design language is calmer and older than the newest rivals, which matters to teams hiring younger operators. Enterprise scale features trail ServiceNow deliberately.
#6SysAid
Best for: AI automation included in the platform4.5/5 on
G2 (753 reviews, checked Oct 2026)
Visit sysaid.com
Starting price$89 per agent per month
Free planNo
What we like- SysAid positions AI as the platform rather than an add on: AI agents and automation across the service desk, asset management with a starter allowance included, and remote support tooling in the same product, with Professional published at 89 dollars per agent per month. Mid market teams wanting the AI layer without negotiating a copilot bolt on find its shape appealing. Cloud and on premises options both exist.
Watch out for- 89 dollars at entry is premium mid market pricing before the Enterprise quote tier for larger agent counts, and the admin Copilot carries an extra charge in current comparisons. Its brand gravity outside its loyal base is modest, thinning peer knowledge. Feature breadth invites the same configured quote scrutiny as every rival here.
Starting price$39 per technician per month
Free planNo
What we like- SolarWinds Service Desk, the former Samanage, leads with asset management: discovery and inventory woven into the service desk, unlimited requestors, and Essentials from 39 dollars per technician per month in published pricing. IT teams whose real problem is not knowing what they own find the asset first model pays for the desk. The SolarWinds monitoring ecosystem beside it suits infrastructure heavy organisations.
Watch out for- ITSM process depth beyond the core sits in higher tiers, and the platform's development focus leans asset and discovery over service design. SolarWinds as a company carries its 2020 breach history into security reviews, fairly or not, and enterprise buyers should expect the question. AI and automation features trail Freshservice and SysAid.
#8Ivanti Neurons for ITSM
Best for: ITSM joined to endpoint management4.0/5 on
G2 (295 reviews, checked Oct 2026)
Visit ivanti.com
Starting priceSee website
Free planNo
What we like- Ivanti's pitch is the joined estate: ITSM on the Neurons platform beside its endpoint management, patch and asset products, with automation and AI service features across them, so a ticket, a device and a patch policy live in one vendor's world. Enterprises already invested in Ivanti endpoint tooling get the shortest path to that consolidation. Deployment options include cloud and on premises heritage few SaaS rivals offer.
Watch out for- Pricing is quote only. The value case depends on owning or buying into the wider Ivanti stack
- As a standalone desk it competes against fresher, cheaper rivals with one hand tied. Product line complexity across Neurons modules takes a guided tour to price honestly.
How we chose
HaloITSM itself is excluded because this article covers its alternatives. We selected ITSM platforms in active sale in October 2026 that a mid market HaloITSM customer could realistically adopt, from published price SaaS to enterprise platforms and an on premises capable value option. Prices are vendor published list figures as checked by current comparisons in September and October 2026, stated per agent or technician per month on annual billing; where sources conflict we wrote see website. Nothing was hands on tested.
How to choose your HaloITSM alternative
Start from your existing gravity. Atlassian shops trial Jira Service Management first. Ease led mid market teams trial Freshservice. Data residency and budget point to ManageEngine. Multi department shared services point to TOPdesk. Enterprise scale points to ServiceNow with a business case, not a hope. Ivanti and SolarWinds earn their place when the wider estate already runs their siblings.
Then run configured maths against Halo's single price: your agent count on the tier carrying your required modules, asset counts priced, AI features priced, onboarding and migration priced. Halo's all in model exists because rivals' configured quotes surprise people; make them not surprise you by demanding the full configuration in writing during the trial, including the renewal year, when introductory structures expire.
Frequently asked questions
How much does HaloITSM cost, for comparison?
HaloITSM publishes a single per agent price covering all modules and integrations, with current comparisons citing roughly 49 to 99 dollars per agent per month depending on team size, around 66 pounds on its UK list, plus mandatory onboarding packages at bespoke cost. End users are not licensed. That all in structure is the benchmark every configured rival quote should be compared against.
Which alternative is best for a small IT team?
Jira Service Management's free plan covers three agents genuinely, ManageEngine's free edition covers five technicians, and below paid thresholds those two are the realistic answers. Freshservice Starter at 19 dollars is the first paid step most small teams take for its ease. Halo itself targets larger teams than these floors suggest.
Is ServiceNow worth it over the mid market tools?
At enterprise scale, when service management spans departments and countries and the platform team exists to run it, yes. Below that, the licence, implementation and administration costs buy process capacity a mid market desk cannot use. The mid market platforms in this list exist precisely in the space ServiceNow's economics vacate.
Do these tools include asset management?
Mostly yes, with allowances: Jira Service Management includes Assets with object counts by tier, Freshservice includes a starter asset allowance with more paid, SysAid includes a starter count, ManageEngine prices assets as a component and SolarWinds leads with the discipline. Count your estate before comparing stickers, because asset overages are a standard quiet line in ITSM quotes.
Can we deploy on premises?
ManageEngine ServiceDesk Plus and Ivanti offer on premises options, TOPdesk and SysAid offer deployment choice in their ranges, and the pure SaaS platforms, Freshservice and Jira Service Management's cloud, do not, though Atlassian sells a Data Center model for its ecosystem. If data residency or air gapped operation is a hard rule, it eliminates half this list in one question, which is a good reason to ask it first.
Sources we checked (0)
Is your product missing or out of date?
We review this list regularly. Vendors can request a listing, send updated pricing or ask about featured placement.
Shihab Mia · Founder, Rankite
Shihab has 5+ years in B2B and SaaS SEO. He writes Rankite's software buying guides from pricing pages, documentation and public user reviews. More about Shihab.
ServiceNow
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