How we make this list: we compare pricing pages, product documentation and public user reviews. Rankite is independent; if a vendor ever pays for a featured spot, that listing is clearly labeled Partner.
Key takeaways
- The PSA debate for MSPs is ConnectWise PSA vs. Autotask vs. HaloPSA: deepest ecosystem, tightest Kaseya/Datto integration, and transparent pricing with modern UX, respectively.
- Pricing transparency is the real differentiator: HaloPSA (£69/agent/month), Syncro ($129/user/month), Atera ($129/tech/month) and SuperOps ($79-$129/tech/month) publish prices. ConnectWise, Autotask, Accelo and Kaseya BMS do not.
- Per-tech with unlimited endpoints (Atera, Syncro, SuperOps) beats per-endpoint RMM pricing for dense fleets; PSA-only tools (HaloPSA, BigTime) suit firms that already have an RMM.
- Non-MSP services firms should look at Accelo and BigTime, not the MSP-native tools: different workflows, saner prices.
Quick comparison
| Tool | Best for | Starting price | Free plan |
|---|
 ConnectWise PSA (formerly Manage) | Established MSPs needing maximum depth in contracts, billing and projects | See website (quote-based; third-party buyer data suggests roughly $72-$109/tech/month) | No (no free trial) |
 Autotask PSA (Datto, a Kaseya company) | MSPs already standardized on the Kaseya or Datto stack | See website (quote-based; third-party estimates cite ~$40-$70/user/month) | No (no free trial) |
 HaloPSA | MSPs wanting a modern, deeply customizable PSA with honest published pricing | £69/agent/month billed annually (published; tiered by volume down to ~$35 at 150+ agents) | Free trial available |
 Syncro | Small to mid-size MSPs consolidating RMM and PSA into one platform | $129/user/month billed annually ($159 monthly), Core; Team $179 annual ($209 monthly) | Free trial (14 days, no credit card) |
 Atera | MSPs and internal IT teams wanting one vendor for monitoring, patching, ticketing and billing | $129/month per technician billed annually (Pro); Growth $179; Power $209; Superpower custom | Free trial (30 days) |
 SuperOps | Small to mid-size MSPs (1-25 technicians) wanting a modern unified platform | $79/tech/month (PSA-only Standard); $129/tech/month billed annually (Pro unified); Super $159; RMM-only $99 | Free trial available |
 Accelo | Mid-size and larger professional services firms: agencies, consultancies, IT services | See website (fully custom, quote-only pricing as of 2026) | Free trial available |
 BigTime | Professional services firms, especially accounting, engineering and consulting, that live on billable hours | $20/user/month (Essentials); Advanced $35; Premier $45 (per 2026 review sources citing provider data) | Free trial available |
 Kaseya BMS | MSPs standardized on the Kaseya stack buying IT Complete as a bundle | See website (quote-based; third-party buyer data suggests roughly $64-$98/tech/month) | No (no free trial) |
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We review this list regularly. Vendors can request a listing, send updated pricing or ask about featured placement.
The best PSA software
ConnectWise vs. HaloPSA vs. Autotask is the debate that consumes every MSP forum, and it misses the point. The real question is not which PSA is best in the abstract but which pricing model and which bundle fits your shop: quote-only enterprise depth, transparent per-tech pricing, PSA-only versus PSA-plus-RMM, MSP-native versus generalist services. These nine tools cover the actual market, from the $20-a-month time-and-billing pick to the platforms that run 500-tech MSPs.
#1
ConnectWise PSA (formerly Manage)
Best for: Established MSPs needing maximum depth in contracts, billing and projects
Visit connectwise.com
Starting priceSee website (quote-based; third-party buyer data suggests roughly $72-$109/tech/month)
Free planNo (no free trial)
ConnectWise PSA is the industry standard by tenure: the deepest contracts, billing structures and project management in the category, wired into the ConnectWise ecosystem (Automate and the rest). For established MSPs that need maximum workflow depth and already live in the suite, it is the safe enterprise pick.
The honest catch is weight: implementation often takes months and sometimes a consultant, setup tables overwhelm new admins, and quote-only pricing with multi-year commitments makes budgeting a negotiation. Small MSPs will find lighter per-tech tools far cheaper and faster to adopt. Reported rates vary widely by headcount and bundling, so negotiate hard and get everything in writing.
What we like- Deepest feature set in the category: ticketing, contracts, billing, projects, procurement, reporting
- Huge integration ecosystem across the ConnectWise suite and third-party tools
- Long-standing MSP industry standard with mature workflows
Watch out for- No public pricing
- Quote-only with multi-year commitments common
- Implementation often takes months and setup tables overwhelm new admins
#2
Autotask PSA (Datto, a Kaseya company)
Best for: MSPs already standardized on the Kaseya or Datto stack
Visit datto.com
Starting priceSee website (quote-based; third-party estimates cite ~$40-$70/user/month)
Free planNo (no free trial)
Autotask is the loyalist's pick: two decades of contract and SLA management depth, now inside the Kaseya/Datto stack with tight integration to VSA, Datto RMM and BCDR. Long-tenured shops praise its workflow depth (G2 4.3/5), and mid-to-large MSPs with dedicated PSA admins get the most from it.
New evaluators frequently cite contract terms and support experience as deal-breakers, and pricing opacity makes budgeting hard: get the full contract terms in writing before committing. The UI lags the modern platforms, and RMM is a separate purchase, so total stack cost exceeds the all-in-one tools. Best for Kaseya-standardized shops; everyone else should compare the transparent rivals first.
What we like- Mature contract and SLA management trusted by MSPs for two decades
- Tight integration with the Kaseya/Datto stack (VSA, Datto RMM, BCDR)
- Broad third-party integration library and customizable workflows
Watch out for- Quote-only pricing with multi-year commitments
- Kaseya contract practices draw community pushback
- UI modernization lags newer platforms
#3
HaloPSA
Best for: MSPs wanting a modern, deeply customizable PSA with honest published pricing
Visit usehalo.com
Starting price£69/agent/month billed annually (published; tiered by volume down to ~$35 at 150+ agents)
Free planFree trial available
HaloPSA is the transparency pick: published per-agent pricing with every feature included, no tiers, no modules, no quote games. A 20-tech MSP runs roughly $20,400/year on annual billing. Deep customization, automation and a modern UI make it the strongest standalone-PSA choice for buyers who refuse quote-only vendors. Named and concurrent licenses cost the same, which suits shift-based teams.
Transparency on licenses is not cheap total cost: implementation partners handle 60-80% of larger rollouts, so budget $5,000-$15,000 for services on top. The 5-agent minimum rules out solo shops. It is PSA-only, so pair it with your RMM of choice. For MSPs that want modern depth without the enterprise sales theater, it is the default recommendation.
What we like- Transparent published pricing with every feature included at one price: no feature tiers
- Deep customization, automation and reporting with a modern UI
- Named and concurrent licenses cost the same, good for shift-based teams
Watch out for- 5-agent minimum
- No solo option
- Professional implementation partners ($5,000-$15,000 for a 20-tech rollout) are often needed
Starting price$129/user/month billed annually ($159 monthly), Core; Team $179 annual ($209 monthly)
Free planFree trial (14 days, no credit card)
Syncro is the consolidation pick: RMM, PSA and remote access in one console on one data model, with per-tech pricing, unlimited endpoints and no minimum commitment. For small to mid-size MSPs building a stack from scratch, one vendor and one bill beats stitching tools together. Microsoft 365 multi-tenant management (Entra ID sync, license billing) is a genuine strength.
Evaluate Team versus Core carefully: the differentiating features (real-time automations, security baselines, live metrics) mostly live on Team at $179. Core subscribers report frustration at the gating. Contract customization trails ConnectWise. AI features are free through January 2027 per vendor materials. Predictable per-tech economics: landing clients never raises the software bill.
What we like- RMM, PSA and remote access in one console with one data model
- Per-tech pricing with unlimited endpoints and no minimum commitment
- Strong Microsoft 365 multi-tenant management
Watch out for- Real-time ticket automations, M365 security baselines and live metrics are Team-only
- Core subscribers report frustration at gated features
- Contract customization does not match ConnectWise depth
#5
Atera
Best for: MSPs and internal IT teams wanting one vendor for monitoring, patching, ticketing and billing
Visit atera.com
Starting price$129/month per technician billed annually (Pro); Growth $179; Power $209; Superpower custom
Free planFree trial (30 days)
Atera repeats its patching-list economics here: $129 per tech per month with unlimited endpoints, RMM and PSA combined, AI Copilot baked into every plan. For lean teams managing large fleets, the per-tech math is unbeatable, and contracts, billing, SLAs and client portals arrive without a second product.
If your differentiation is complex contracts and project accounting, a dedicated PSA (HaloPSA, ConnectWise) serves you better: Atera's PSA depth trails the specialists. Costs scale with headcount, so tech-heavy shops should compare against per-endpoint tools. Compare total cost against Syncro and SuperOps at your actual technician count before committing.
What we like- Per-tech unlimited-endpoint model with RMM and PSA combined
- AI Copilot (script generation, ticket summarization) included on every plan
- Covers contracts, billing, SLAs and client portals without a second product
Watch out for- Costs scale with headcount, not endpoints: expensive for tech-heavy shops
- PSA depth trails dedicated platforms for complex billing structures
- Monthly billing runs higher than annual
#6
SuperOps
Best for: Small to mid-size MSPs (1-25 technicians) wanting a modern unified platform
Visit superops.com
Starting price$79/tech/month (PSA-only Standard); $129/tech/month billed annually (Pro unified); Super $159; RMM-only $99
Free planFree trial available
SuperOps is the modern-unified pick with the most flexible packaging: PSA-only at $79/tech/month (the cheapest PSA entry among MSP tools here), RMM-only at $99, or unified Pro at $129, all with published pricing. Monica AI assists with scripts, patch intelligence and worklogs, and the 1,000+ customers across 104 countries suggest real traction.
It is the smallest vendor here, so evaluate support and roadmap confidence accordingly, and test the patching catalog against your app list before committing: it trails NinjaOne's breadth. Each RMM license covers 150 endpoints, so very dense fleets need more seats. Internal IT teams get per-endpoint Prime plans instead. For 1-25 tech MSPs wanting modern tooling with predictable pricing, it belongs on the shortlist.
What we like- Published transparent pricing, rare in this market, with PSA, RMM or unified bundles
- Unified PSA+RMM with Monica AI (script generation, patch intelligence, worklogs)
- Modern UI with strong automation
Watch out for- Third-party patching catalog is thinner than NinjaOne's: test against your app list
- Younger platform (founded 2020) with occasional bugs reported
- Each RMM license covers 150 endpoints
#7
Accelo
Best for: Mid-size and larger professional services firms: agencies, consultancies, IT services
Visit accelo.com
Starting priceSee website (fully custom, quote-only pricing as of 2026)
Free planFree trial available
Accelo is the generalist-services pick in an MSP-heavy list: agencies, consultancies and IT services firms get sales through billing in one platform, with automatic activity capture that reduces revenue leakage from untracked time. Utilization, profitability and resource scheduling reporting suit firms that live on billable hours.
Quote-only pricing with seat minimums puts entry around $250-$900+/month for small teams, plus onboarding fees: get both in writing. It is overkill for solo consultants. Third-party estimates suggest roughly $20-$90/user/month by tier: use those to sanity-check the quote. For firms losing billable hours to poor time capture, the ROI case writes itself; for MSPs, the native tools above fit better.
What we like- End-to-end client lifecycle: sales, projects, retainers, tickets and billing in one system
- Automatic activity capture reduces manual time entry and revenue leakage
- Strong utilization, profitability and resource scheduling reporting
Watch out for- Quote-only pricing with 5-20 seat minimums
- Entry cost lands ~$250-$900+/month for small teams
- Onboarding fees add to first-year cost
#8
BigTime
Best for: Professional services firms, especially accounting, engineering and consulting, that live on billable hours
Visit bigtime.net
Starting price$20/user/month (Essentials); Advanced $35; Premier $45 (per 2026 review sources citing provider data)
Free planFree trial available
BigTime is the time-and-billing-first PSA: time tracking, expenses, invoicing and online payments with the best QuickBooks integration in the category (Online and Desktop), trusted by 3,000+ firms. Essentials at $20/user/month is the cheapest credible entry on this list, and most firms go live within 60 days.
Resource planning and multi-currency invoicing wait for Premier at $45, and setup fees can appear, so confirm the quote. It is not an MSP tool: no RMM, lighter ticketing, no SLA management. For accounting, engineering and consulting firms that live on billable hours and run QuickBooks, it is the natural fit; MSPs should look at the native tools instead.
What we like- Published, simple tiered pricing: easy to budget
- Strong time tracking, expense management, invoicing and online payments
- Best-in-class QuickBooks integration (Online and Desktop)
Watch out for- Resource planning and multi-currency invoicing require the $45 Premier tier
- Optional setup/professional services fees can appear
- Less MSP-specific (no RMM, lighter ticketing)
#9
Kaseya BMS
Best for: MSPs standardized on the Kaseya stack buying IT Complete as a bundle
Visit kaseya.com
Starting priceSee website (quote-based; third-party buyer data suggests roughly $64-$98/tech/month)
Free planNo (no free trial)
Kaseya BMS makes sense as a bundle, not a standalone buy: inside the IT Complete ecosystem, the PSA integrates deeply with Kaseya RMM and the other modules, and the bundled per-tech rate can be attractive. Ticketing, projects, time tracking, CRM and billing automation cover the PSA basics solidly.
As a standalone purchase it is hard to justify against transparently priced rivals: no public pricing, reported long rigid contracts, and onboarding from $3,000-$10,000 on top. Get the per-tech rate and contract length in writing, and compare the bundled total against HaloPSA plus your RMM of choice. Best for Kaseya-standardized shops; everyone else has better options.
What we like- Part of the Kaseya IT Complete ecosystem with deep cross-product integration
- Solid ticketing, project management, time tracking, CRM and billing automation
- Attractive when bundled with Kaseya RMM and other modules
Watch out for- No public pricing
- Quote-only with reports of long, rigid contracts
- Can be pricier than all-in-one rivals once modules and onboarding ($3,000-$10,000) are added
Frequently asked questions
How much does PSA software cost?
Transparent tools: BigTime $20/user/month, SuperOps PSA-only $79/tech/month, HaloPSA £69/agent/month (~$35-$109 by volume), Syncro Core $129/user/month, Atera Pro $129/tech/month. Quote-only: ConnectWise PSA, Autotask, Accelo, Kaseya BMS (third-party estimates $40-$110/tech/month). Add implementation ($0-$15,000) and onboarding fees to year-one math.
Should I choose PSA-only or PSA+RMM combined?
Combined (Syncro, Atera, SuperOps) if you are building a stack from scratch or want one vendor and one bill: per-tech unlimited-endpoint economics favor dense fleets. PSA-only (HaloPSA, BigTime, Accelo) if you already have an RMM you like or need deeper contracts and billing than the combined tools offer. Do not pay for an RMM you will not use.
What is the best PSA for a small MSP?
HaloPSA for modern depth with honest pricing (5-agent minimum), Syncro Team for combined RMM+PSA, or SuperOps for the cheapest unified entry. Avoid ConnectWise and Autotask until headcount justifies the implementation: their depth is real but so are the months of setup and the contract terms.
ConnectWise vs. Autotask vs. HaloPSA: which wins?
ConnectWise for maximum ecosystem depth and contract complexity; Autotask for Kaseya/Datto stack alignment; HaloPSA for modern UX, customization and published pricing. New buyers in 2026 increasingly pick HaloPSA for transparency; entrenched shops stay for switching costs. There is no wrong answer, only a wrong fit.
Do I need a PSA if I am not an MSP?
If you bill clients for projects and time, yes, but buy the generalist kind: Accelo (sales-to-billing lifecycle) or BigTime ($20/user/month, QuickBooks-native). The MSP-native tools assume tickets, SLAs and RMM workflows you do not have. Agencies and consultancies should not buy MSP software.
How long does PSA implementation take?
Weeks for BigTime and SuperOps; 1-3 months for HaloPSA and Syncro; months (plus often a consultant) for ConnectWise and Autotask. Data migration (tickets, contracts, client records) is the long pole, not the software install. Run the old and new systems in parallel for at least one billing cycle.
The combined platforms (Syncro, Atera, SuperOps) sell simplicity: one console, one data model, one bill, per-tech pricing with unlimited endpoints. The economics favor lean teams with dense fleets: a 3-tech MSP managing 900 endpoints pays $387/month at Atera versus per-endpoint RMM pricing that would run $900-$2,700 for the same fleet.
The PSA-only tools (HaloPSA, BigTime, Accelo, ConnectWise, Autotask, Kaseya BMS) sell depth: richer contracts, billing structures and project accounting than the combined tools offer. The trade is a second vendor for RMM and two bills. Choose combined when the fleet is dense and contracts are simple; choose PSA-only when billing complexity is the business. Most MSPs under 10 techs are happier combined; most over 30 need the depth.
Per-tech vs. per-user: the MSP pricing model
Per-tech (Atera, SuperOps, Syncro) and per-agent (HaloPSA) and per-user (BigTime) all charge per human, but the denominator differs: technicians versus agents versus users. A 10-person MSP with 6 techs pays for 6 on per-tech pricing and 10 on per-user pricing: a 40% difference for the same company.
Unlimited endpoints is the other half: per-tech tools include every endpoint, so landing a 500-device client never raises the software bill. Per-endpoint RMM pricing does the opposite. Before signing, compute three numbers: cost at today's headcount and endpoints, cost at 2x headcount, cost at 2x endpoints. The model that wins today often loses at scale, and MSPs buy for scale.
How we chose
We started with the categories buyers search: psa software. For each candidate we opened the vendor's own pricing page, checked plan names and prices against public reviews on G2 and Capterra and practitioner discussion on Reddit, and compared feature lists, pricing transparency, RMM bundling and MSP fit. Where a price could not be verified on the vendor's page we wrote "See website" rather than guessing. The shortlist mixes MSP-native tools with generalist services platforms, because an MSP and a consulting firm are buying different workflows.
Sources we checked (11)
- https://www.connectwise.com/pricing/
- https://www.datto.com/products/autotask-psa/pricing/
- https://www.usehalo.com/pricing
- https://syncrosecure.com/pricing/
- https://www.atera.com/pricing/
- https://www.superops.com/pricing/
- https://www.accelo.com/pricing/
- https://www.bigtime.net/pricing/
- https://www.kaseya.com/pricing/
- https://www.g2.com/categories/psa
- https://www.capterra.com/professional-services-automation-software/
Is your product missing or out of date?
We review this list regularly. Vendors can request a listing, send updated pricing or ask about featured placement.
Shihab Mia · Founder, Rankite
Shihab has spent more than a decade helping SaaS and e-commerce brands grow through search. He writes Rankite's software buying guides from pricing pages, documentation and public user reviews. More about Shihab.