How we make this list: we compare pricing pages, product documentation and public user reviews. Ratings come from G2, Capterra or Trustpilot, with the date we checked them.
Key takeaways
- Teleperformance is the largest provider in the world, operating in close to 100 countries, and the default for global enterprise programmes.
- Concentrix is the close second, with about 455,000 staff and a consulting and analytics layer on top of delivery.
- TTEC and Foundever round out the global tier, strongest in regulated industries and multilingual European delivery respectively.
- Helpware represents the mid-market alternative: dedicated teams, published cost ranges of $8 to $15 an hour, and lower setup fees.
Quick comparison
| Tool | Best for | Starting price | Free plan |
|---|
 Teleperformance | Global enterprise scale | See website | No |
 Concentrix | Enterprise CX plus analytics and consulting | See website | No |
 TTEC | Regulated industries, healthcare and finance | See website | No |
 Foundever | Multilingual and European delivery | See website | No |
 TaskUs | Digital-native and fast-scaling brands | See website | No |
 Sutherland | Process-heavy back office plus contact centre | See website | No |
 Alorica | US-centric programmes with nearshore options | See website | No |
 Helpware | Mid-market dedicated teams | $8/hour | No |
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The best outsourcing company for call centers in 2026
Starting priceSee website
Free planNo
Teleperformance is the gravity well of call centre outsourcing. If a programme spans continents, languages and thousands of seats, TP is on the shortlist almost by definition, and its trust and safety work for major platforms gives it a specialism beyond classic customer care. Its employee ratings also hold up unusually well for its size, which matters because agent misery becomes customer misery within a quarter.
The buying discipline is specificity. "Teleperformance" is not one service; it is a hundred country operations of varying quality, priced per contract. Buy the site, the language bench and the management team, with attrition and CSAT commitments in the statement of work, not the logo. Enterprises that do that diligence renew; enterprises that bought the brand alone write the complaints you will find.
What we like- The largest customer experience provider in the world: close to 100 countries, roughly 490,000 staff and 2025 revenue around 10.2 billion euros, covers customer care, technical support, trust and safety and digital services in most major languages, compliance depth for regulated industries, with site certifications varying by location, can absorb programmes of thousands of agents without blinking
Watch out for- Custom enterprise pricing, with offshore rates typically estimated at $8 to $14 an hour and onshore far higher, setup fees at the top of the market, shared agent pools are the default model
- Dedicated teams cost more and must be specified, at its scale, small programmes are small fish: minimum volumes and attention both scale with size
Starting priceSee website
Free planNo
Concentrix positions itself as the improver rather than the seat filler: it wants to redesign your customer journeys, instrument them with analytics, and then staff them. For an enterprise whose support costs are driven by fixable product and process problems, that combination can pay back in ways a pure hourly rate never shows.
If your need is simply competent agents at the lowest defensible price, Concentrix will feel expensive and over-engineered, and it will not chase your signature on price. Match the provider to the intent: transformation programmes here, capacity at Teleperformance or Foundever, dedicated mid-size teams further down this list.
What we like- Second-largest global provider, with about 455,000 staff across 74 countries in its fiscal 2025 reporting, layers CX consulting, journey design, analytics and AI services on top of contact centre delivery, strong with technology companies and complex support, deep nearshore and offshore footprint for blended location strategies
Watch out for- Custom pricing, generally mid to high in the market, with offshore delivery estimated from about $9 to $15 an hour, consulting-led positioning means it is not the cheapest seat vendor, and does not want to be, large-company sales and contracting cycles, integration with Webhelp's operations has been a multi-year programme, ask which legacy operation will run your account
#3
TTEC
Best for: Regulated industries, healthcare and finance
Visit ttec.com
Starting priceSee website
Free planNo
TTEC's ground is the regulated call: health plan member services, banking support, government helplines, work where a script deviation is a compliance event and audit trails matter. Its heritage in US delivery also makes it a natural onshore and blended-shore choice for American programmes that cannot go fully offshore.
Buy it for that fit, and verify the site-level numbers. Attrition is the silent killer of regulated programmes, because training a compliant agent takes months; ask for the specific centre's turnover and average tenure, and write ramp and quality commitments into the contract rather than accepting portfolio averages.
What we like- Long-established provider, founded 1982, with about 54,000 staff and delivery across six continents, recognised strength in healthcare, financial services and government work, where compliance shapes every call, pairs delivery (TTEC Engage) with a CX technology and consulting arm, offshore delivery estimated at $10 to $16 an hour, onshore US at $28 to $40
Watch out for- Smaller than the top two, so the very largest global programmes stretch it, technology-integrated engagements carry a premium over pure staffing, employee review scores trail the leaders, a diligence point on attrition at your delivery site, custom pricing with setup fees
Starting priceSee website
Free planNo
Foundever, the rebrand of Sitel Group after it absorbed Sykes, is the multilingual specialist among the giants. European language support at scale (German, French, Nordic and Eastern European benches alongside the global staples) is where programmes fail with lesser providers, and it is Foundever's home ground.
As with Teleperformance, buy the specific operation. Its footprint contains centres of very different character, and your programme will live in one or two of them. Insist on meeting the site leadership and seeing the language bench's hiring pipeline before the contract, not during the first missed service level.
What we like- About 150,000 associates across 45-plus countries and 60-plus languages, the former Sitel and Sykes operations combined, particularly strong European language coverage, which is the hardest bench to staff, flexible programme models, including managed services priced at programme level, offshore rates typically estimated at $8 to $14 an hour, nearshore $13 to $20
Watch out for- Custom pricing with the usual enterprise contracting weight, the merged heritage means delivery consistency varies by legacy operation, North American brand recognition trails its actual scale, smaller programmes compete for attention with global accounts
Starting priceSee website
Free planNo
TaskUs is the outsourcer the digital economy grew up with. When a consumer app explodes and needs 500 trained agents plus a moderation operation in a quarter, TaskUs is the call those companies make, and its frontline culture is engineered for workforces the legacy BPOs struggle to hire.
It is a narrower tool than the top four: less regulated-industry depth, less European language bench, more exposure to tech sector cycles. Within digital-native support and trust and safety, though, its specialisation is real, and its ramp speed is the feature scaling brands actually buy.
What we like- Built its name serving digital-native companies: social platforms, fintech, gaming and e-commerce, content moderation and trust and safety depth alongside customer support, reputation for fast ramps when a client's volume spikes, culture and employee experience positioning that supports retention in its segment
Watch out for- Priced above the pure offshore floor
- Market estimates put its model around $2,100-plus per FTE per month, client concentration in tech means sector downturns have hit it publicly before, less depth in traditional regulated voice work than TTEC, enterprise procurement will find a younger compliance apparatus than the legacy giants
Starting priceSee website
Free planNo
Sutherland's angle is that many contacts should never happen. Its process and automation practice looks at why customers call (broken processes, unclear billing, failed self-service) and fixes causes alongside staffing the remaining volume. For operations leaders measured on total cost of service rather than cost per call, that is the correct conversation.
Judge it as a combined programme, not a seat quote: if you strip the transformation element away, you are comparing a mid-size BPO against giants on their strongest ground. With the transformation in scope, Sutherland's economics can beat a cheaper hourly rate that leaves the contact drivers untouched.
What we like- Combines contact centre delivery with process transformation and automation, strong where calls sit inside a larger back-office workflow, long presence in the Philippines, India and Latin America, with US operations, digital and analytics services aimed at reducing contact volume, not just handling it, experienced in healthcare, banking, retail and technology programmes
Watch out for- Lower profile than the top tier, so internal stakeholders may need educating, custom pricing, with the usual diligence required site by site, its transformation pitch can overshoot a simple staffing requirement, pure voice programmes are a smaller part of its identity than at Foundever or TP
Starting priceSee website
Free planNo
Alorica is the pick when the programme is American first: US customers, US cultural fluency, with onshore seats where needed and nearshore overflow where budgets demand. Its scale is a step below the top two, which for mid-size programmes can mean more management attention rather than less.
Do the corporate diligence openly. Alorica has been through financial restructuring, and a multi-year outsourcing contract is a credit decision as much as an operational one. Ask the questions, review the current position, and put service credits and exit terms in the contract that reflect the answer.
What we like- Large US-rooted provider with substantial onshore delivery plus nearshore operations in Latin America and the Caribbean and offshore in the Philippines, known for retail, healthcare and communications client work, flexible programme sizes relative to the global giants, digital CX and AI services added across its offer
Watch out for- Custom pricing, published detail is thin, financial restructuring in its recent history is a legitimate diligence item: confirm current stability and contract protections, global language depth trails Foundever, service consistency varies by site, as with every provider at this scale
Starting price$8/hour
Free planNo
Helpware closes the list as the structural alternative. Below a hundred agents, the giants' model works against you: you are a rounding error in their quarter, staffed from shared pools by whoever is free. A dedicated-team firm of Helpware's size makes your programme its business, hires to your profile and keeps the same agents on your account, which is why mid-market attrition and quality figures often beat the giants'.
The limits are scale and surge. If your volume triples in a month, a dedicated team cannot triple with it. Companies with spiky demand should either keep surge capacity in-house or choose a giant. Companies with steady mid-size volume should ask why they are paying enterprise overhead at all.
What we like- Dedicated team model: agents hired for your programme, trained on your product, not shared pools, published cost framing: market analysis puts its delivery at $8 to $15 an hour depending on location and complexity, with locations including Mexico, the Philippines, Ukraine and Poland, lower setup costs than the giants, with mid-market setups typically a fraction of enterprise fees, HIPAA and SOC 2 positioning for compliant mid-size programmes
Watch out for- About 4,000 staff: it cannot absorb a 2,000-seat global programme, and is not trying to, dedicated models scale more slowly than shared pools when volume spikes unexpectedly, smaller geographic and language footprint than the top tier, its published ranges are market estimates
- Your quote still depends on scope
How we chose
Companies were included if call centre and customer experience outsourcing is a core business today, spanning the global enterprise tier and the mid-market dedicated model. Cost figures are published market ranges by delivery location (2026 BPO cost analyses and the BPO Cost Index), not provider quotes; no provider here publishes a rate card, and any source quoting you an exact Teleperformance hourly rate is estimating. Ordering weighs scale, specialisation, compliance depth and model fit.
How to buy outsourcing without regretting it
Buy the site, not the brand. Every large provider contains excellent and mediocre centres. Your contract names the delivery locations; your diligence should visit them, meet the team leaders, and pull site-level attrition and tenure data. Portfolio averages are marketing.
Price the full programme. Hourly rates exclude setup, technology, management layers, training time and the escalators in year two and three. Model total cost over the contract term at realistic volumes, including your own vendor management time, before comparing an $8 offshore headline against a $15 blended one.
Write outcomes into the contract. CSAT floors, quality scores, attrition caps and ramp commitments with service credits attached are standard at this level for buyers who ask. A provider confident in its delivery signs them. One that resists is pricing in the option to disappoint you.
Frequently asked questions
How much does call center outsourcing cost in 2026?
Published market ranges for all-in voice support run about $8 to $20 per agent hour offshore (Philippines, India), $11 to $25 nearshore (Latin America) and $28 to $45-plus onshore in the US, varying with complexity, language and volume. Mid rates from the BPO Cost Index sit near $12 in the Philippines and $35 in the US. Every major provider prices by contract, so treat any exact per-company figure as an estimate.
What is the minimum programme size for the big providers?
The global tier (Teleperformance, Concentrix, Foundever, TTEC) is built for programmes from roughly a hundred agents upward, and setup fees at that level are commonly estimated in the $50,000 to $200,000 range. Mid-market firms such as Helpware take dedicated teams from around ten agents, with far lower setup costs. Below ten agents, look at small-team specialists rather than anyone on this list.
Is offshore support worse quality than onshore?
Not inherently. Quality tracks hiring standards, training time, attrition and how well the programme is managed, and excellent offshore centres outperform poor onshore ones daily. What offshore does change is accent familiarity, cultural reference points and escalation handling for sensitive issues, which is why regulated and high-emotion work often stays nearshore or onshore while transactional volume goes offshore.
What should be in the outsourcing contract?
Delivery locations, staffing and attrition commitments, training and ramp timelines, quality and CSAT targets with service credits, data security requirements (PCI, HIPAA where relevant), audit rights, rate escalators capped in writing, and exit terms including knowledge transfer. The contract is where outsourcing programmes are actually won or lost; the sales process is only the trailer.
How long does it take to launch an outsourced programme?
Mid-market dedicated teams typically launch in four to eight weeks, including hiring and training. Enterprise programmes at the giants run eight to sixteen weeks for the first wave, longer for multi-site or multilingual launches. Any promise of fully trained agents in days should be read as shared-pool staffing, which may be fine, but should be bought knowingly.
Sources we checked (0)
Is your product missing or out of date?
We review this list regularly. Vendors can request a listing, send updated pricing or ask about featured placement.
Shihab Mia · Founder, Rankite
Shihab has 5+ years in B2B and SaaS SEO. He writes Rankite's software buying guides from pricing pages, documentation and public user reviews. More about Shihab.