How we make this list: we compare pricing pages, product documentation and public user reviews. Ratings come from G2, Capterra or Trustpilot, with the date we checked them.
Key takeaways
- Atlassian Assist is the official Halp successor, living inside Jira Service Management plans.
- ClearFeed and Pylon are the leading independent Slack first helpdesks for support and IT teams.
- Thena focuses on customer support in Slack Connect channels for B2B companies.
- Suptask and Wrangle keep tickets entirely inside chat for smaller teams that refuse a separate portal.
- Decide first where the record lives: a real helpdesk behind chat, or chat as the helpdesk.
Quick comparison
| Tool | Best for | Starting price | Free plan |
|---|
 Atlassian Assist | Halp's successor inside Jira Service Management | See website | No |
 ClearFeed | Slack first helpdesk with AI triage | See website | No |
 Pylon | Support and IT queues run from Slack | See website | No |
 Thena | B2B customer support in shared Slack channels | See website | No |
 Suptask | Ticketing inside Slack for small teams | See website | No |
 Wrangle | Ticketing workflows in Slack and Teams | See website | No |
 HubSpot Service Hub | Helpdesk with chat front ends for HubSpot shops | $15/month | Yes |
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The best Halp alternatives in 2026
#1
Atlassian Assist
Best for: Halp's successor inside Jira Service Management
Visit atlassian.com
Starting priceSee website
Free planNo
Assist is where Halp went. Inside Jira Service Management, employees raise requests from Slack or Teams, agents work them as proper JSM tickets, and the reporting, approvals and automations of the Atlassian platform sit behind the chat window. For a company already standardising on Jira, this is not really a decision: it is the same product line, upgraded.
The trade is weight. Halp's charm was that a ten person company could run it by Friday. Assist assumes, and rewards, an organisation with service projects, queues and an admin who owns them. If that describes you, take the successor. If Halp was your whole helpdesk and Jira is not in your building, the independents below kept the lighter faith.
What we like- The migration path Atlassian built for Halp customers, requests in Slack and Teams become JSM tickets with full workflow behind them, approvals, SLAs and reporting come from the Jira platform, included in Jira Service Management Premium and Enterprise plans
Watch out for- Requires buying into Jira Service Management, not a light standalone tool, chat experience is a front door to JSM, so JSM's complexity comes with it, smaller teams find the platform heavier than Halp ever was
Starting priceSee website
Free planNo
ClearFeed is the closest independent heir to Halp's idea, grown up. Requests arriving across Slack channels are collected into queues with owners and SLAs, its AI layer classifies and routes them and can answer the routine ones from your documentation, and everything can sync into Jira or Zendesk if a system of record exists behind the chat.
It suits the company whose real helpdesk is a busy Slack workspace with tickets leaking through the cracks. Pricing is published by plan with per agent maths confirmed at purchase, so this entry says See website. Test it on your noisiest channel: the triage quality on your actual questions is the product.
What we like- Turns Slack channels and DMs into tracked, assigned requests, AI triage files, routes and drafts answers from your help content, two way sync with Jira, Zendesk and other helpdesks when you need one, built for internal IT and support teams as much as customer support
Watch out for- Pricing is per agent and confirmed by quote or plan page, AI features sit in the higher tiers, value depends on living in Slack
- Teams support is secondary
#3Pylon
Best for: Support and IT queues run from Slack4.7/5 on
G2 (111 reviews, checked Oct 2026)
Visit usepylon.com
Starting priceSee website
Free planNo
Pylon started from the observation that B2B support had already moved into shared Slack channels, and built the helpdesk there: issues tracked from messages, customer context attached, AI handling the repetitive questions, and analytics over the whole book of accounts. Internal IT teams use the same machinery for employee support.
Its youth is the caveat: a shorter track record than Zendesk or JSM, and a product moving quickly, which cuts both ways. For a company whose customers genuinely live in Slack Connect channels, Pylon is the most purpose built option here. Pricing is by quote, so the evaluation has to carry the commercial conversation early rather than at the end.
What we like- Purpose built for B2B support and internal IT inside Slack, account and customer context sits beside the conversation, AI resolution and knowledge features target repetitive questions, broadcasts and workflows cover the proactive half of support
Watch out for- Younger platform than the helpdesk incumbents, priced by quote for most teams, Slack first design means non Slack channels are not its home
#4
Thena
Best for: B2B customer support in shared Slack channels
Visit thena.ai
Starting priceSee website
Free planNo
Thena works the same territory as Pylon with a slightly different emphasis: it watches shared Slack channels, spots the messages that are actually requests, and makes sure they are tracked, assigned and answered, syncing with the helpdesk or CRM your company already trusts. For customer success and support teams drowning in Connect channels, that detection layer is the product.
It is a layer, though, and Thena is honest about it: the system of record lives elsewhere. Companies without a helpdesk behind the chat should look at ClearFeed or a full platform. Companies with Zendesk or HubSpot already in place, and customers who refuse to use them, will find Thena is the bridge those customers actually cross.
What we like- Designed around Slack Connect, where B2B support now happens, detects requests inside busy channels so nothing scrolls away, syncs with Zendesk, HubSpot and other systems of record, AI agents handle common questions and summarise long threads
Watch out for- Focused on customer facing support, less on internal IT helpdesk, needs a helpdesk behind it for full ticketing depth, pricing is sales confirmed
Starting priceSee website
Free planNo
Suptask is the modest option: a ticketing system that lives in Slack, with a small web side for settings and for people who do not use chat. A message becomes a ticket, the ticket gets an owner and a status, and the queue is visible where the team already talks. For an internal IT or operations desk at a small company, that is the entire requirement, and Suptask meets it without a platform purchase.
The ceiling is analysis and automation. If your future includes AI deflection targets, cross channel analytics or a formal SLA regime, you will outgrow it toward ClearFeed or JSM. If your present is a channel where requests get lost, Suptask fixes the actual problem at a small team price confirmed on its pricing page.
What we like- Tickets are created, assigned and closed without leaving Slack, simple queues and priorities suit internal helpdesks, web portal and email intake cover people outside Slack, setup takes an afternoon, not a project
Watch out for- Reporting and automation depth trail the bigger platforms, no AI triage layer to match ClearFeed or Pylon, smaller vendor with a narrower integration list
Starting priceSee website
Free planNo
Wrangle widens the idea from helpdesk to internal workflow: tickets, approvals and intake processes run inside Slack and Teams, with forms collecting the details a free text message forgets. Its dual chat platform support matters in the real world, where the company runs Slack for engineering and Teams for everyone else, and a Halp shaped tool has to serve both.
That breadth is the trade against the support specialists. Wrangle will run your IT queue happily, and your onboarding approvals and facilities requests in the same motion, but it will not match Pylon or Thena on customer support analytics. Buy it when the problem is internal process in chat generally, not one desk specifically.
What we like- Runs in both Slack and Microsoft Teams, which few rivals do, workflow builder handles approvals and intake forms, not just tickets, tickets and tasks share one queue model, suits operations and HR requests as well as IT
Watch out for- Broader workflow scope means support specific features are less deep, smaller brand and reference base than the support specialists, pricing confirmed by plan and seat count at purchase
#7HubSpot Service Hub
Best for: Helpdesk with chat front ends for HubSpot shops4.4/5 on
G2 (2,922 reviews, checked Oct 2026)
Visit hubspot.com
Starting price$15/month
Free planYes
Service Hub is the platform answer for a company already living in HubSpot: tickets, a shared inbox, live chat, knowledge base and customer context in one system, with entry seats published from $15 a month and free tools beneath. Conversational support happens here too, through chat and inbox rather than a Slack channel queue.
It is a different shape from Halp, and the entry is honest about that. If your requirement is literally tickets inside Slack, the tools above fit closer. If Halp's shutdown is the prompt to consolidate support onto the CRM your sales team already uses, Service Hub is the consolidation candidate, priced in the open and testable on the free tier.
What we like- A real helpdesk with tickets, SLAs and a knowledge base, live chat and shared inbox meet employees and customers where they are, free CRM underneath means customer context is already there, Starter seats from $15 a month keep the entry low for HubSpot users
Watch out for- Chat first, Slack native ticketing is not its centre of gravity, best value assumes your company runs on HubSpot already, AI and automation depth concentrate in Professional tiers
How we chose
Eligibility required a current product that turns chat conversations into tracked, assignable work, since that was Halp's job. Successor status, chat platform coverage, AI triage, and whether a real helpdesk sits behind the chat were the judging axes, in that order. Pricing in this category is commonly per agent and sales confirmed; entries say See website rather than quoting a review's figure, and every product listed is operating and selling in October 2026.
What to decide before you pick a Halp replacement
Settle the record question first. If your company needs audits, SLA reporting and a ticket history that survives Slack retention limits, the record must live in a helpdesk: Assist with JSM, Service Hub, or a chat tool syncing into Zendesk. If the queue in chat is genuinely the whole job, Suptask or Wrangle keeps it simple. Most failed adoptions here come from buying a layer and expecting a system.
Count your chat platforms honestly. A tool that shines in Slack and tolerates Teams will disappoint the half of the company on Teams. Wrangle's dual coverage, or Assist inside the Atlassian estate, exists for exactly that split. Test with real users from both camps during the trial, on real requests, not demo scripts.
Trial the AI on your own questions. Every vendor here claims triage and deflection. Feed each finalist your fifty most common requests from the last quarter and score what it files, routes and answers correctly. That test, run in an afternoon, separates the category better than any feature grid, including this one.
Frequently asked questions
What happened to Halp?
Atlassian acquired Halp in 2020 and later wound down the standalone product, folding conversational ticketing into Jira Service Management as Assist. Existing Halp customers were pointed at Assist or at migrating their workflows into JSM. The category Halp created, ticketing inside chat, is now served by Assist and the independent tools in this list.
What is the closest alternative to Halp?
Assist is the official successor and closest in spirit for Atlassian shops. Among independents, ClearFeed reproduces Halp's Slack first ticketing most fully, with AI triage added. Suptask is closest to Halp's original simplicity for a small internal desk.
Do these tools work in Microsoft Teams as well as Slack?
Some do. Assist covers both platforms through JSM, and Wrangle runs in Slack and Teams natively. ClearFeed, Pylon and Thena are Slack first, reflecting where their customers live. If Teams is your company's main chat, shortlist accordingly and test there first.
Can chat ticketing replace a helpdesk entirely?
For a small internal desk, yes: a queue, owners and statuses in chat covers the need, and Suptask or Wrangle does it. For customer support at scale, or anything with compliance and SLA reporting duties, chat should be the front door and a helpdesk the record. The tools above divide exactly along that line.
How much do Halp alternatives cost?
Chat ticketing is priced per agent, commonly in the range of typical helpdesk seats, with chat native tools at the lower end and platform bundles like JSM at the higher. Several vendors confirm pricing by quote, so the figures that matter come from a trial sized to your real agent count, which is why several entries here say See website.
Sources we checked (0)
Is your product missing or out of date?
We review this list regularly. Vendors can request a listing, send updated pricing or ask about featured placement.
Shihab Mia · Founder, Rankite
Shihab has 5+ years in B2B and SaaS SEO. He writes Rankite's software buying guides from pricing pages, documentation and public user reviews. More about Shihab.